Providing excellent Western customer service requires that one merely learn to understand the social psychology inherent in the Western euphemism: “the customer is always right”.
It's as simple as learning to “play a role” much like an actor on a stage.
the body language of that role
learn what to say and how to say it
...and the only other thing you’ll need is lots of practice!
Language is like a song… Culture is like a dance… and developing Confidence when playing your role in the Western customer service relationship comes with practicing your role until you know you can sing and dance well enough for your audience!
Work Global Confidence Seminars are geared to showing students what to practice; how to practice; and putting the responsibility for “learning” squarely upon the students’ shoulders.
HABITS OF BEHAVIOR can be changed only once we become aware of those habits…
The seminars focus on the habits of speech and body language of the native tieng Viet speaker, while addressing how “low self-esteem” can lead to a lack of confidence.
THERE IS NOTHING STRONGER THAN WHAT YOU BELIEVE…
BELIEVE IN YOURSELF AND ANYTHING BECOMES POSSIBLE!
Confidence comes from “trusting in ourselves” – Work Global Confidence Seminars are designed to help students learn how to come to believe in themselves – and learn to feel good about themselves while interacting with foreigners in spoken English.
Customer Service Satisfaction and Employee Job Satisfaction are linked together…
If you wish to help your staff gain the confidence they need to provide your foreign customers with confident, warm, and friendly customer service – schedule a Work Global seminar today!